Service requests
Every service request in one place, with an owner and a status
MunoSpace turns enquiries from your website into structured requests in one admin panel. Each request can be assigned to a staff member, moved through statuses, turned into a case with tasks, and priced with an estimate that keeps every version.
When your plan includes the customer portal, customers see the status of their request and the estimate online instead of calling to ask.
Who it is for
- Service businesses that keep requests in inboxes, notebooks or spreadsheets and lose track of who is handling what.
- Small teams that need a clear owner and next step for every request.
- Businesses where the final price depends on the job and is agreed through an estimate.
How a request moves
1.Request
A customer fills in a structured form on your website. A spam check runs before the request is accepted.
2.Triage
The request appears in the admin panel with its details. Staff set the status and the person responsible.
3.Case and estimate
Larger jobs become a case with tasks. An estimate can be revised, and each version is kept.
4.Customer update
The customer sees the current status, history and estimate in the customer portal, and can add a comment or ask for a callback.
What is included
- One configured request workflow on the Base plan, up to three on Pro.
- An admin panel for staff that works on desktop and mobile screens.
- Statuses, assignment and history for each request.
- Cases with tasks, and estimates with versions.
- Customer portal access for your customers.
- Your data kept separate from every other business on the platform.
Current boundaries
- Workflows are configured within the platform's supported capabilities. New functionality is scoped separately.
- Requests come from your website forms. Messenger channels such as WhatsApp or Telegram are not connected.
- There is no online payment. Your customer pays you directly, and your staff record that the payment was received.
- Request statuses, prices and payment confirmations are set by your staff.
Pricing
Request management is part of the Base plan (setup from €2,500, then €99 per month) with one configured workflow and one internal user, and of the Pro plan (setup from €6,000, then €199 per month) with up to three workflows and five internal users. Prices are in EUR and include VAT where applicable. The final scope and price are confirmed in a written proposal.
See all plans and pricesFrequently asked questions
Can several staff members work on requests?
Yes, within your plan. Base includes one internal user, Pro up to five, and Enterprise is sized individually. Each request shows who is responsible for it.
Do customers need an account to send a request?
No. Customers send a request through the form on your website. To follow its status in the customer portal, they sign in with a one-time link sent to their email address.
Can I bring my current requests and customers?
Base includes a basic structured import of your starting data, and Pro an expanded structured migration. The data and format are agreed in the proposal.
Can the system confirm a payment on its own?
No. A quote or a request does not prove that money was received, so a payment is marked as received only when your staff confirm it.