Customer portal
A customer portal where clients follow their orders and requests
The MunoSpace customer portal gives each of your customers a private space with their orders, requests, cases and estimates. They sign in with a one-time link sent to their email address and see the current status, the history and the documents you share.
The portal reads the same records your staff work with in the admin panel, so the customer sees what your team has recorded.
Who it is for
- Businesses whose customers often call or write to ask about status.
- Services with several steps, such as estimates, scheduled appointments or documents to review.
- Businesses that want customers to comment on or cancel an order without a phone call.
What your customers can do
1.Sign in
With a one-time link sent to their email address, without a password to remember.
2.Follow progress
See orders, requests, cases and estimates with their status, dates and a history of changes.
3.Review details
Open order lines and totals, compare estimate versions and open the documents you share.
4.Act
Add a comment, request a callback, confirm or decline a scheduled event, or cancel an order while its status allows.
What is included
- The customer portal is included in the Base, Pro and Enterprise plans.
- The responsible manager's contact is shown on each record.
- Each customer sees only their own records.
- Each business's data is separated from every other business at the database level.
Current boundaries
- Customers do not pay online through the portal.
- Prices and payment confirmations are set only by your staff; customers cannot change them in the portal. A customer can change an order's status only by cancelling it while that status allows.
- Messenger notifications such as WhatsApp or Telegram are not connected.
- The website-only Site Launch does not include the portal.
Pricing
The customer portal is included in the Base plan (setup from €2,500, then €99 per month), the Pro plan (setup from €6,000, then €199 per month) and Enterprise. Prices are in EUR and include VAT where applicable. The final scope and price are confirmed in a written proposal.
See all plans and pricesFrequently asked questions
Do customers need a password?
No. They sign in with a one-time link sent to their email address.
Can one customer see another customer's data?
No. Access is limited to the customer's own records, and each business's data is separated from other businesses on the platform. These rules are enforced in the database, not only in the interface.
Which records appear in the portal?
Orders, requests, cases and estimates linked to the customer, together with the documents your staff choose to share.